Ok, so now I’m really pissed. So I’ve bought the damn upgrade, simply because I have so many old projects languishing on this dying platform. I’ve also been getting email from people because some of these projects are online, and no longer work; and instead of saying, “Macromedia, er Adobe, couldn’t move its sorry ass for over two years to get this software working on your platform,” the alert instead says, “please contact the author,” which in its tone suggests that somehow I’m the one who can’t manage my own projects. Okay, okay, so that’s the way software works, fine. So I get the upgrade, figuring I’ll finally fix these problems.

Five minutes later, this brand-spanking new software has crashed. Hmmm. That sucks. Okay, try again. The damn thing crashes again. Hmmm. Well, apparently, it has something to do with font support; okay, avoid that, try again. “Your application has unexpectedly quit,” and so on for days. Try simple stuff, complicated stuff = crash. Cannot open any significant project from pre-Director 11. I give up. Report bugs. Move on to something else.

So I gave it a few weeks, figuring Adobe would solve the problems that are always hanging around as software goes out the door. I even try copying individual media and scripts by hand, avoiding their “updater” which has now just crashed for the gazillionth time. No luck. Or the thing appears to work for a few seconds, then crashes at some random moment. Try another machine, try a clean install, rinse, lather, repeat…

Finally, I go back to their website. Try the forums, no help there. Try another bug report, probably won’t answer just like a few weeks ago. Try technical support…what!? I have to f@#&§! pay forty dollars just to get help making a supported feature actually work!?

The notion that professional software is somehow more efficient, or (gasp) simply professional, is in the end just a hoax. The illusion that actually having paid for the software will somehow give you some service when it breaks? Yeah, right. To compare real-world experiences: last week I had a bug in OpenFrameworks; I just opened up the code, fixed it, and moved on. I lost maybe a few minutes. Where do I turn when I have a bug in Director? Their website is like a fortress. Oh, sorry, I meant so say a crypt…